Pre-Purchase Questions

General Questions

What do I do if another plugin is conflicting with this one?

Unfortunately the more plugins you install, the greater your chances are for a conflict. While every attempt is made to avoid possible conflicts, they do happen occasionally. It is not possible to test for compatibility with the thousands of plugins available across the web, so there is no guarantee unless the plugin is specifically stated as being compatible in the documentation, knowledgebase, or CodeCanyon website.

For immediate assistance it is best to contact your website’s developer for help resolving the conflict. In some cases you can receive help through a support ticket on this site, but please note that it is at the discretion of the developer and will be provided when time permits. Support tickets for issues related to this plugin alone will have a higher priority.

Where can I find the documentation?

From the CodeCanyon downloads page there are two options for downloadable zips. Only the option labeled ‘All files & documentation’ will include help files. The second option includes just the WordPress plugin files, made for a simpler install from the dashboard, no unpackaging needed.

Are there automatic updates with this plugin?

Yes! However automatic updates are no longer provided directly by this plugin. After installing a recent version of this plugin, you will see a notification at the top of your dashboard requesting that you install the Envato Market plugin. This will help to notify you of updates for this and any plugins you have purchased through CodeCanyon. It will also provide one click updates for future new releases. If you would like to download and install this plugin now, you can find it at:

Can I setup a free shipping coupon with this method?

No, this shipping method does not support coupons at this time. It is preferred to use the ‘Free Shipping’ method that comes with WooCommerce. In that method you can enable the option to require a coupon before free shipping is available.

Troubleshooting Questions

Why are customers not qualifying for the right zone?

WooCommerce only allows one zone per customer. When finding the correct zone, it starts at the top of the list and moves down comparing the customer’s shipping address to each region you created. Once it finds a match, it moves on to calculating the shipping and ignores the rest of the zones.

Be sure there are no empty zones towards the top of the list, and if you have any postal code zones, make sure they come before the “catch-all zone”. This means if you have a zone with United States postal codes, and then a ‘United States’ zone for all other US customers, the zone with the postal codes MUST come first in the list.

Why can't I see a shipping option at checkout?

The Cart Based shipping method is designed to always return a shipping method. The only exception is enabling one of the ‘Maximum’ fields that limits this option to a certain subtotal, quantity, or weight. If you are not using this option, or if the customer is within that limit and still cannot see a shipping option, the problem may be with your shipping zones. Customers cannot qualify for more than one zone. So if you have different methods for the same shipping area, make sure they are in the same zone. Once a customer qualifies for a shipping zone, any others that follow it will be ignored.

shipping zone setup

My shipping option is not displaying correctly on the cart/checkout page!

For issues with display it is probably best to seek help from your theme’s developer. This plugin is a shipping method, so it simply calculates a price and assigns it a title. It is WooCommerce that then handles the display and processing of the shipping option. If something is not displaying correctly, it is more likely to be a compatibility issue with your theme.