Pre-Purchase Questions

General Questions

What do I do if another plugin is conflicting with this one?

Unfortunately the more plugins you install, the greater your chances are for a conflict. While every attempt is made to avoid possible conflicts, they do happen occasionally. It is not possible to test for compatibility with the thousands of plugins available across the web, so there is no guarantee unless the plugin is specifically stated as being compatible in the documentation, knowledgebase, or CodeCanyon website.

For immediate assistance it is best to contact your website’s developer for help resolving the conflict. In some cases you can receive help through a support ticket on this site, but please note that it is at the discretion of the developer and will be provided when time permits. Support tickets for issues related to this plugin alone will have a higher priority.

Where can I find the documentation?

From the CodeCanyon downloads page there are two options for downloadable zips. Only the option labeled ‘All files & documentation’ will include help files. The second option includes just the WordPress plugin files, made for a simpler install from the dashboard, no unpackaging needed.

Are there automatic updates with this plugin?

Yes! However automatic updates are no longer provided directly by this plugin. After installing a recent version of this plugin, you will see a notification at the top of your dashboard requesting that you install the Envato Market plugin. This will help to notify you of updates for this and any plugins you have purchased through CodeCanyon. It will also provide one click updates for future new releases. If you would like to download and install this plugin now, you can find it at:

Troubleshooting Questions

Why do I see a 500 Internal Server error after activation?

A 500 Internal Server error is how some servers handle a PHP fatal error. In the case of this plugin, it is commonly caused by an outdated version of PHP running on your server. In order to efficiently process survey results, this plugin uses the function ‘array_column’, which was introduced in PHP 5.5. Any versions of PHP older than this will not have the function.

It is highly recommended that you upgrade your PHP as support has been discontinued for PHP 5.5 as of July 21, of 2016. This means that 5.5 and older versions may be vulnerability to new security risks. If you absolutely cannot upgrade at this time, you may find the follow “replacement” code a workaround solution to the missing function.

Why do I see a 404 Error when viewing my published survey?

If you are using permalinks, a commonly used feature in WordPress to change the appearance of your page URLs, the new Survey post type needs to be registered. Upon activating this plugin, your permalink structure should be reset to include the new survey type, but sometimes this not execute properly. To fix this, simply visit the Permalinks page of your Dashboard Settings tab. There is no need to re-save your settings, simply visiting this page will cause WordPress to go back through the system and register the new post type. After visiting this page, the 404 Error page should be gone and your survey appears instead.