Pre-Purchase Questions

Troubleshooting Questions

Why are my emails not being sent?
+-

First its important to check whether or not this has to do with your server. Try sending an email from another plugin or through custom code and the php ‘mail’ function. If an email successfully sends from a different method, then proceed to the information below. If an email does not send, try contacting your hosting provider for further support.

Each time this plugin sends out an email, a notification will be displayed at the top of the page. Do you receive this notification? If not, then the plugin is unable to detect that a notification should be sent. If you believe this is in error, please contact support for further help.

If you see a notification and still no email, please take into consideration a couple more possibilities:

  • Most hosting providers have an anti-spam check on their mail servers, and this caps the numbers of outgoing emails. Especially on shared servers, this limit is generally about 10 emails before your host stops the action and the script is killed. To avoid this, you will need to use a third party system. Any plugin that overrides the WordPress mail() function will be compatible with this plugin.
  • This plugin also has a few anti-spam generators, or really more for human error. It does not allow the same email to go out more than once every 7 days (i.e. same alert type, email address, and product ID combination). So if the email fails the first time, the system may still mark it as sent as there is no way to validate that an email was successfully sent through PHP.

General Questions

Where can I find the documentation?
+-

From the CodeCanyon downloads page there are two options for downloadable zips. Only the option labeled ‘All files & documentation’ will include help files. The second option includes just the WordPress plugin files, made for a simpler install from the dashboard, no unpackaging needed.

Are there automatic updates with this plugin?
+-

Yes! However automatic updates are no longer provided directly by this plugin. After installing a recent version of this plugin, you will see a notification at the top of your dashboard requesting that you install the Envato Market plugin. This will help to notify you of updates for this and any plugins you have purchased through CodeCanyon. It will also provide one click updates for future new releases. If you would like to download and install this plugin now, you can find it at: http://envato.github.io/wp-envato-market/