Pre-Purchase Questions

Troubleshooting Questions

Why is my tax being calculated twice?
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This generally happens when you are entering prices inclusive of tax. This feature is only available to WooCommerce product prices. Other prices such as shipping and the fees this plugin works with CANNOT be entered inclusive of tax. You will need to enter the prices exclusive of tax knowing that the tax will be calculated and added afterward.

Why are my optional fees not showing up?
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For many users this is because shipping is disabled. In order to group optional fees with required fees, this plugin uses a hook that is located in the shipping loop. It’s simple to move it however. Locate the file ‘woocommerce/templates/cart/cart-totals.php’ and copy it to the following location: your-theme/woocommerce/cart.
(Note: Your theme may have already overwritten this template. It is best to check your theme first and if the file already exists, use that one.)

Open the file and locate the following code snippet:

<?php if ( WC()->cart->needs_shipping() && WC()->cart->show_shipping() ) : ?>

	<?php do_action( 'woocommerce_cart_totals_before_shipping' ); ?>

	<?php wc_cart_totals_shipping_html(); ?>

	<?php do_action( 'woocommerce_cart_totals_after_shipping' ); ?>

<?php elseif ( WC()->cart->needs_shipping() ) : ?>

Make this small adjustment and save changes.

<?php if ( WC()->cart->needs_shipping() && WC()->cart->show_shipping() ) : ?>

	<?php do_action( 'woocommerce_cart_totals_before_shipping' ); ?>

	<?php wc_cart_totals_shipping_html(); ?>

<?php elseif ( WC()->cart->needs_shipping() ) : ?>

<?php do_action( 'woocommerce_cart_totals_after_shipping' ); ?>

Why are my fees disappearing after I click save?
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Every row in the fees table has three required fields: Title, Cost (flat price or percentage), and Location. Generally the issue is a missing or empty Location select box. Before you can proceed with creating fees, please visit the ‘Shipping Zones’ tab of your WooCommerce Settings page. Here you can create one or more zones as needed by clicking the ‘Add New’ button at the top of the page. These zones will specify where the given fee applies. Now when you return to the ‘Fees’ tab you will be able to see options listed under the ‘Location’ column. With one of these selected, your fees should now save properly.

General Questions

Where can I find the documentation?
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From the CodeCanyon downloads page there are two options for downloadable zips. Only the option labeled ‘All files & documentation’ will include help files. The second option includes just the WordPress plugin files, made for a simpler install from the dashboard, no unpackaging needed.

Are there automatic updates with this plugin?
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Yes! However automatic updates are no longer provided directly by this plugin. After installing a recent version of this plugin, you will see a notification at the top of your dashboard requesting that you install the Envato Market plugin. This will help to notify you of updates for this and any plugins you have purchased through CodeCanyon. It will also provide one click updates for future new releases. If you would like to download and install this plugin now, you can find it at: http://envato.github.io/wp-envato-market/